Your account

Hints and tips on how to get the most our of your CreditLadder tenant account

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17 articles in this collection
Written by Keeley Bentley

How is my credit score used?

You don't have just one credit score because different lenders use their own scoring systems.
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Written by Keeley Bentley
Updated over a week ago

How do I update my landlord/agents bank details?

Security is important in such a sensitive change.
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Written by Keeley Bentley
Updated over a week ago

How do I change the rental amount?

All can be updated in your tenant account.
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Written by Keeley Bentley
Updated over a week ago

How do I change the rental due date?

We can help with this.
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Written by Keeley Bentley
Updated over a week ago

How do I start a new tenancy from my account?

You can do this easily in your account.
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Written by Keeley Bentley
Updated over a week ago

How do I end the tenancy?

It is important that you end the tenancy in your account when moving.
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Written by Keeley Bentley
Updated over a week ago

How do I make changes to the tenancy information?

You can do all of this from your CreditLadder tenant account 🎉
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Written by Keeley Bentley
Updated over a week ago

How do I update my landlords bank details?

This is a sensitive change so security is key.
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Written by Keeley Bentley
Updated over a week ago

Can I join if I live in a house share?

Sure thing, the more the merrier!
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Written by Keeley Bentley
Updated over a week ago

Living with a partner / joint account - what do we do?

Great news! We can help
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Written by Keeley Bentley
Updated over a week ago

I am moving out of the property, what do I do? 🏡

"Move house" in your account
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Written by Keeley Bentley
Updated over a week ago

My rent amount is changing what do I do?

You can make this change from your account
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Written by Keeley Bentley
Updated over a week ago

Can I make a payment using a non-UK bank?

This is not currently supported.
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Written by Keeley Bentley
Updated over a week ago

What if I am on housing benefit?

Make your rent count.
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Written by Keeley Bentley
Updated over a week ago

Customer complaint procedure

Handled with care.
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Written by Keeley Bentley
Updated over a week ago

How do I disable, cancel or delete my account?

We will be sad to see you leave 😔
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Written by Keeley Bentley
Updated over a week ago

What if I live with or rent off my parents?

Unfortunately, we cannot report on this.
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Written by Keeley Bentley
Updated over a week ago