During the transition from Housing Benefit to Univeral Credit, whilst applications are being processed, we will flag monthly payments as being ‘Unclassified’, this means no comment can be made on your payment performance. This effectively protects consumers from being negatively affected during the changeover. Only once you are in receipt of Universal Credit and this payment is being paid on a regular and reliable basis by the Department of Work and Pensions (DWP) then would it be appropriate for the rental payment contributions to be recorded by CreditLadder. For any questions on this matter please contact help@creditladder.co.uk.

Did this answer your question?